Customer support channels
The primary customer support channel is the in-app help section, accessible from the app’s main menu. The in-app help is the right place to get help with account, deposit, withdrawal, or contest issues.
The email support channel is [email protected], and the email is the right place to send detailed queries with attachments.
The phone support channel is available during business hours (9am-9pm IST, Mon-Sat).
Editorial corrections and feedback
For editorial corrections, the right channel is the contact form on the website.
For general feedback, the right channel is the contact form or the social media accounts.
For feature requests, the right channel is the contact form with the subject line “Feature Request”.
Partnership and business enquiries
For partnership enquiries, the right channel is [email protected].
For press and media enquiries, the right channel is [email protected].
For legal and compliance enquiries, the right channel is [email protected].
How to write a useful message
A useful message includes: (1) a clear subject line, (2) a one-sentence summary, (3) the relevant details, (4) the desired outcome.
A message that doesn’t include the relevant details will get a follow-up from the support team.
A message that includes sensitive information is a security risk.
Response times and what to expect
The standard response times are: in-app help (under 30 minutes), email support (4-6 hours business), phone support (immediate during business hours), contact form (24-48 hours).
A response that takes longer than the published window is a sign that the message was lost or filtered.
The support team uses a ticketing system that tracks every message.
Languages supported
The Come Sports support team supports English and Hindi.
For regional language support, the right channel is the email support.
The platform’s UI is available in English and Hindi.
Escalation paths for unresolved issues
If the contact channel hasn’t responded within the published response window, the player can escalate through the operator’s support channel, the bank’s dispute resolution mechanism, or the consumer court.
The escalation path that is most often effective is the bank’s dispute resolution mechanism.
The escalation path that is least often effective is the consumer court.
Frequently asked questions
How do I contact Come Sports customer support?
How do I report an editorial error on the website?
What is the response time for partnership enquiries?
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